Support Knowledge Base
  • Knowledge Base: General Questions

    1. Why would I receive a Forbidden message accessing my website? - Top

    If this occurs it is generally for one of 3 reasons.

    1. You don't have a properly named default page in your main WWW directory. Acceptable file names are listed below:

      • index.htm
      • index.html
      • default.html
      • index.sht
      • index.shtml
      • index.cgi

    2. The WWW directory permissions are improperly set. Logging into your domain with telnet and typing the following will fix this problem:

      chmod 711 /www/your-user-id

      When you receive your account the permissions are correctly set.
    3. You put a .htaccess file in your main WWW directory, or you changed the configuration of an existing .htaccess file which is locking up your web site.


    You should contact support if you are not sure what's causing the problem.


    - Updated: May 7, 2000

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